Client Experiences
What our clients say about working with us
The most useful assessment of legal counsel comes from those who've engaged it. These are accounts from clients who've worked with Greymantle on tax, insurance, and maritime matters.
Back to Homepage800+
Clients assisted since 2009
4.8
Average satisfaction rating
92%
Matters resolved without litigation
78%
Clients who return for a second matter
Client Reviews
Testimonials from our clients
Feedback gathered from clients across our three practice areas. Names and details are used with permission.
Hafizuddin Tarmizi
Business owner, Selangor
I came to Greymantle after receiving an audit notice from LHDN. I was uncertain about the scope and what my exposure might be. The practitioner reviewed my records, explained the position plainly, and handled the correspondence with the Board. The matter was resolved with a reduced assessment and without any need for formal proceedings. I'd been putting this off for months — I wish I'd come sooner.
Tax Advisory — March 2025
Roshani Krishnamurthy
Property investor, Kuala Lumpur
I needed advice on RPGT implications for a property disposal I was planning. The consultation was thorough and the advice was structured in a way I could actually understand and use. What I appreciated most was that I wasn't told what I wanted to hear — I was told what the position actually was, and given time to ask questions.
Tax Advisory — February 2025
Azhar Musa
SME director, Johor Bahru
Our takaful operator initially rejected our fire damage claim citing an exclusion we didn't believe applied. Greymantle reviewed the policy and agreed the exclusion had been misapplied. They wrote to the operator and negotiated a settlement that covered the bulk of our loss. It took about eight weeks in total. The fee was fair given what was recovered.
Insurance & Takaful Claims — January 2025
Lee Wei Shing
Logistics company, Penang
We had a cargo dispute with a carrier over damaged goods shipped through Port Klang. The timeline was tight because of limitation concerns. Greymantle moved quickly, identified the applicable convention, and ultimately negotiated a settlement that avoided court. Their knowledge of the practical side of cargo claims was evident throughout.
Maritime Law — March 2025
Suraya Nordin
Healthcare professional, KL
My life insurance claim was disputed after my husband's passing. The insurer cited a non-disclosure issue that I don't believe was valid. Greymantle took the matter seriously and handled the negotiations with care, understanding this was a difficult time. The claim was eventually settled. I was kept informed throughout, which mattered to me.
Insurance Claims — December 2024
Tan Chee Keong
Shipowner, Selangor
We needed assistance with a charter party dispute and a related vessel arrest application. The process was new to me and moved quickly. Greymantle were responsive and clear about each step — I understood what was happening and why at every point. The dispute was resolved before the matter needed to go further.
Maritime Law — February 2025
Case Studies
Selected matter summaries
These summaries describe how specific matters were handled. Details have been adapted to preserve client confidentiality.
Challenge
A family-owned manufacturing company received a revised assessment from LHDN following a field audit. The additional tax and penalties raised amounted to over MYR 180,000. The company's directors were unfamiliar with the objection process and uncertain whether the assessment was well-founded.
Approach
Greymantle reviewed the assessment in detail, identified two areas where the LHDN calculation appeared incorrect, and prepared a formal objection letter supported by the relevant documentation. We also advised on the payment position during objection proceedings to avoid unnecessary penalties accruing.
Outcome
The revised assessment was reduced to approximately MYR 47,000 after the objection was reviewed by the Board. The matter concluded without formal appeal proceedings. The client also requested a follow-up review of their accounting and tax practices to reduce exposure in future years.
Challenge
A commercial property owner made a claim under a business interruption policy following flood damage. The insurer offered a settlement covering only direct physical damage, excluding loss of revenue during the period the premises were unusable. The policyholder believed the full loss was covered under the policy terms.
Approach
Greymantle reviewed the policy wording in detail and concluded the business interruption coverage did extend to the claimed loss. A formal written response to the insurer set out the basis for this interpretation, supported by the policy schedule and relevant documentation of the revenue impact.
Outcome
Following two rounds of negotiation, the insurer agreed to extend the settlement to include three months of business interruption loss, increasing the total recovery by approximately MYR 95,000. The matter was resolved without referral to the Financial Mediation Bureau or court proceedings.
Challenge
A freight forwarder sought advice on recovering losses from a carrier following significant damage to a container shipment arriving at Port Klang. The carrier disputed liability under the bill of lading and argued that the damage had occurred prior to loading. The client faced a tight limitation period.
Approach
Given the time pressure, Greymantle moved quickly to assess the applicable convention, review the bill of lading terms, and commission a written summary of the survey evidence. A letter of claim was issued to the carrier and their P&I Club within the first week. Negotiations followed over the subsequent weeks.
Outcome
The P&I Club agreed to a settlement at approximately 80% of the claimed loss, acknowledging that liability for the majority of the damage rested with the carrier. The matter was resolved by commercial settlement, avoiding the need for admiralty court proceedings. Limitation was preserved throughout.
Contact Details
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If you've read through these accounts and believe Greymantle might be well-placed to assist, we'd welcome an initial conversation.
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